Wholesale Chess Customer Feedback
At Wholesale Chess, we try our hardest to help you get the right equipment at the right price at the right time.
We’d love to hear how well we’re doing! Leave us a note below – or if you’d rather your feedback was kept confidential, use our contact us page! Or click here if you’re looking for customer service.
I HAVE TO START WITH CUSTOMER SERVICE. EVERY THING I HAVE NEEDED WAS PROMPTLY TAKEN CARE OF OVER THE LIVE CHAT LINE. WHEN I GOT IN A BIND FOR SUPPLIES FOR A SCHOOL TOURNEMENT THEY EVEN GAVE ME A TIME TO GET MY ORDER IN TO SHIP THE SAME DAY, WHICH OF COARSE IT DID! SINCE I HAVE FOUND WHOLESALE CHESS I HAVE LOOKED NO FURTHER FOR SUPPLIES. PRICE AND QUALITY ARE FANTASTIC. SHIPPING IS QUICK AND VERY REASONABLE. WHILE I BUY SOME HIGH GRADE ITEMS FOR PERSONAL USE, I MOSTLY ORDER FOR THE SCHOOL DISTRICT. ONCE WHEN ORDERING A QUANTITY OF BOARDS ONE SET WAS MISSING A PIECE ,(HAD AN EXTRA SOMETHING ELSE). ((QC MUST WEIGH THEM)). THE REPLACEMENT PIECE WAS FORWARDED VERY QUICKLY, NO QUESTION, NO HASSLE. QUALITY AND SERVICE IS A-1.
Products are good quality; service is efficient and friendly! Thank you, we will continue to order from wholesalechess.com.
I consider Wholesale chess experience one of the best services I ever had. Action was taken immediately with travel chess set I have to return. I would highly recommend Wholesale chess for this outstanding service and customer relationship.
The guys at wholesale chess were able to replace for me 3 ponds with new ones because the ones because 3 I received were worn and looked used. There was no hastle at all. Really customer friendly place. Thank you.
Hi! I am very satified with your service. It is fast and good. Thankyou.
Very excited about my tournament chess set, nice weight and feel, the Queen crown is a bit sharp. The person that I ordered my chess set from I believe was Kevin, very nice and helpful, he recommended the digital Premier Saitek Competition Pro Game Clock III and the Tournament Chess Set Combo with large board and bag. I love the big mouse pad type board and the clock is fantastic, 1 of the best features of the clock is the light on the top that turns red when your time is up.
I’m sure they will be getting more of my business along with all my friends.
John
I really like all the items I received, and the quick service !!
Fast shipment, very nice
fast service which is great as I’m starting a chess club at my daughters school. Fantastically packed and then shipped quickly! Only thing wrong that I can think of is that the pictures on your website don’t do the product justice!
I am more than pleased with this company and will be coming back again and again!
ARE YOU KIDDING???????????? MY HUSBAND IS ABSOLUTELY ECSTATIC OVER THE FRITZ 12 THAT I RECENTLY PURCHASED FROM WHOLESALECHESS.COM. HE IS GOING BANANNAS OVER THE PROGRAM!!!!!!!!!!!!! AND FOR THE PRICE IT IS FANTASTIC AND WELL WORTH IT!!!!!!!!!! I WILL CONTINUE TO PURCHASE FROM WHOLESALECHESS.COM.
I did receive this order very quickly and was pleased about that. For a very inexpensive set it is nice. It is also portable and small enough to play occasionally at work. Very happy with the service and the products.
I bought a digital chess clock. It works great, review is accurate and it arrived very fast.
I picked up the tournament set and just love it. All the other reviews I read were right on. Can’t believe I got all of that for such a low price. -Ben
Immediately as I received the items that I ordered I sent you a message concerning your quick shipment and how pleased I was.
The only small problem I find is that the display chess board bag is just a little tight to put the display pieces in easily and the zipper will fail soon if I keep jamming it in.
The older display cases that I have are made of cloth and the construction is loose. I know you didn’t designed it, you are just the seller.
Since I reside in California, I am pleased that you are in Utah. I will keep ordering from you in the future instead USCF. The shipping charges of $3.99 are quite reasonable.
After shopping on the internet on a variety of other online chess stores, I found your online company to be the best for my needs. Your products and prices are as good and most of the time better than you competition. Now, I just come straight to Wholesale Chess and buy what I want. I know I’ll get the best price around.
Very pleased with the W.S.C. Basic Wood Clock and the fast, professional service. Had a question about how to turn it off which was addressed promptly by customer service – place both buttons in the mid position.
One minor word of caution – my clock came “wound tight” out of the box (apparently that way from the factory) which could have been a problem as my first reaction was to partially wind the clocks to start them. Fortunately, I started on the one that had at least a quarter turn of slack and therefore anticipated the second to be also near tight. It was wound dead tight. Had I started with that one, maybe it would have ended with a broken spring.
I then let them both run down (about twelve hours each) and with just a couple of turns is enough to play – no need to ever wind them up beyond that.
I RECEIVE MY PREMIER CHESS SET ON TIME VERY GOOD,BIG BOARD AND PIECES AND GOOD PRICE THANKS FOR YOU SERVICE.
Fantastic service and price! Keep it up!
I’ve been very happy with both the products and services. One of the
things I particularly like is the ‘wishlist’ since this lets me store the
items I’m interested in but (gulp) can’t afford right away and when
I do get some money in, I can just go to the list and pick something.
Again, my only criticism is that I wish you would stock more software
and DVDs.
Quality items, great prices, great service, fast shipping. What more could I ask for? There was a minor issue with my order but one phone call had it resolved to my complete satisfaction. You have my business for life!
I just received my order, everything was perfect, thank you very much for the replacement pieces.
everything was kingly
My order arrived very well packaged and on schedule. All my questions and concerns were handled professional and friendly. You have a repeat customer.
My order arrived very well packaged and on time. All my questions and concerns were answered friendly and professional. I will be a repeat customer.
I am very happy with the chess set I ordered. I arrived in a very timely manner. In fact it came one day earlier than the stated delivery date. I will be ordering more chess equipment from your company. Thanks for the great service.
Awesome service. I don’t shop anywhere else. Why would I?
Great products, great service, and great people. Keep up the great work.
Order arrived very quickly and was well packaged. All good!
Good service and quality Thanks
I love the board and pieces. When I bought it I thought it came with a case that carried the board and the the pieces. Do you have such a thing and if so how much is it so I can purchase it.
@ James – Thank you for notifying us of the manufacturing defect in your bag. We will arrange for a perfect replacement bag immediately.
I am very displeased. One of the three inside pouches has a broken zipper.
I would like to have the bag replaced.
I’ve stopped looking around the internet now for my chess supplies. You guys are the only place I need to go now. Everything I got was almost exactly as I imagined it. (the pieces were actually bigger then I imagined, but only because i apparently have no concept of an inch). At any rate, If I get the money to spend more on my hobby, I’ll definitely spend it here.
It hasnt been long since I first found your web site and I have already purchased three chess sets 2 folding ones, one tournament one and a DVD. I am very pleased. I searched the web for the best prices and found that you had them. Everything arrived promptly and in good condition.
We want to let everyone know that when supplies run low at our office, we turn to Wholesale Chess for our Drop Shipping Orders. So far to date we have no complaints and every item is delivered promptly. We appreciate a company that takes pride in what they do to serve their customers well.
I checked out 12 different websites to find the “right” Chess Set gift for my 80 year old father & found it in the Jowisz Staunton Complete Chess Set . . . it’s the perfect size & price and since the sides are both lettered & numbered it makes it perfect for him to relearn the game . . . since it’s a folding board with the pieces seated inside it in a protective form-fit plastic shell, that makes it even more perfect . . . the chess pieces are wood with felt bottoms, and are easy to handle and play with . . . the price for this set was either higher or the same on other sites, but I chose Wholesale Chess as the company to order from because they offered lower shipping and a faster delivery time . . . and this set arrived on the promised day in excellent condition . . . if I need any more supplies, I’ll definitely use Wholesale Chess again!!!
Dave Meisburger
Great products: Win with the London System is a sorely needed update to the Soltis classic that provides a nearly-complete white-side opening system (Oh and wholesalechess.com matched a price so I got to order this book and the DVD, I’m about to mention in one nice, neat order!); the other is The Pirc Defense DVD by Nigel Davies (a nearly 7 hour video) that covers all the main lines of the Pirc and explains the ideas for both sides in detail — he really does make yo feel like you are sitting right there!
One of my primary buying places for anything related to chess! You are the site to which I refer my friends, other chess players, and parents of chess players…and I do a lot of referring.
this has been almost the greatest thing since fried chicked!!! me and my
roommate played it for four days strait twice a day and were both almost
dead even by the way, for people who havent played for a while i sincerely suggest buying a board from you guys and start playing as soon
as they get it they will be over joyed and for people who havent ever played i employ you to play! play! play! you dont know what your missing!
it takes five to ten minutes to learn and have fun like you never had in your life! really.
I gave been buying chess Roman Series DVDs for quite a while from a few places online but I can only say that Wholesale chess has the best prices and definitley the cunstomer service.
All items as described. Very good service. I will consider you first as the source for my future chess purchases,