The following policies apply to ALL orders shipping or billing to addresses outside of the United States and Canada.
Please provide a valid phone number and email address on all orders. If we are unable to contact you via phone and/or email we will not ship your order.
In an effort to reduce fraudulent orders and to keep our costs as low as possible, please review the following requirements for all new customers with a billing or shipping address outside of the USA/Canada.
New customers with a billing or shipping address outside of the USA or Canada are required to make a verified paypal payment or Amazon payment. Verified PayPal and Amazon pay payments will be subject to review and will be accepted in our system, however Credit Cards will not be accepted. If you attempt to use a credit card in our system, your order will be subject to review and possible cancellation until a confirmed payment can be made. After we have established a relationship with you and successfully delivered orders to your address we will be able to take a credit card on future orders.
If you have any questions about placing an international order, please email firstname.lastname@example.org before placing the order.
For orders to Canada:
Wholesale Chess is not responsible for, nor are we aware of, the amount for any additional custom fees or duties that FedEx will charge upon delivery of your package(s) in additional to the original charges that you already may have paid to process your order with an online order. You will be responsible for these fees.